Terms of Service — Appointment Booking

1. Booking Does Not Guarantee a Visit

Scheduling an appointment through our booking system, website, phone, or any other channel is a request for a visit and does not guarantee that you will be seen by a provider. All appointments are subject to confirmation and review by our staff and clinical team. The Practice reserves the right to cancel, reschedule, or decline any appointment at its sole discretion, consistent with applicable law.

2. No Patient–Provider Relationship Is Established by Booking

Booking an appointment, completing intake forms, submitting insurance information, or any pre-visit communication with the Practice does not create a patient–provider relationship. A patient–provider relationship is established only after a provider has personally evaluated you during a confirmed, completed visit and has expressly accepted you as a patient.

3. No Guarantee of Diagnosis, Treatment, or Medication

Scheduling or attending a visit does not guarantee:

• That you will receive any particular diagnosis;
• That you will be prescribed any medication, including controlled substances, stimulants, benzodiazepines, or continuation of medications prescribed by prior providers;
• That any specific treatment, therapy, or service will be offered or provided;
• That refills, prior authorizations, or letters of any kind will be issued.

All clinical decisions — including whether to diagnose, treat, prescribe, or continue medications — are made solely by the provider based on their independent clinical judgment and the standard of care.

4. Non-Discrimination Policy

The Practice is committed to providing care in a manner that is fair, respectful, and free from unlawful discrimination. The Practice does not discriminate against any patient or prospective patient on the basis of race, color, national origin, ethnicity, ancestry, religion, creed, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, disability, genetic information, veteran or military status, or any other characteristic protected by federal, state, or local law, including:

• Title VI of the Civil Rights Act of 1964
• Section 1557 of the Affordable Care Act
• Title III of the Americans with Disabilities Act (ADA)
• The Arizona Civil Rights Act

Language access and accommodations: Patients who require interpreter services, auxiliary aids, or reasonable accommodations to access care are encouraged to notify the Practice in advance of their appointment. These services will be provided at no cost to the patient where required by law.

Any decision to cancel, reschedule, or decline an appointment under Section 5 will be made for legitimate, non-discriminatory reasons.

5. Grounds for Cancellation or Declining Service

The Practice may cancel an appointment or decline to see a patient, before or at the time of the visit, for legitimate, non-discriminatory reasons including but not limited to:

• Insurance is not accepted by the Practice, is inactive, or benefits cannot be verified;
• Required intake paperwork, identification, or records have not been completed or provided;
• The patient’s clinical needs fall outside the scope of services offered by the Practice;
• The provider determines, in their clinical judgment, that the Practice is not an appropriate fit for the patient’s care;
• Prior no-shows, late cancellations, or outstanding balances;
• Behavior toward staff or providers that is threatening, abusive, or disruptive;
• Any other lawful reason determined by staff or the provider, in their reasonable discretion.

If an appointment is canceled for any of these reasons, the Practice will make reasonable efforts to notify the patient and, where appropriate, provide information about alternative resources or referrals.

6. Fees and Insurance

Patients are responsible for verifying that the Practice is in-network with their insurance plan prior to their visit. If coverage cannot be confirmed or the Practice does not accept the patient’s insurance, the visit may be canceled or the patient may be offered self-pay options at the Practice’s discretion.

Appointments are scheduled in advance, at a cadence agreed on with your provider, based on your goals, treatment needs, and mutual availability. Payments for each appointment are processed by the Practice through our secure payment system. Accepted methods include in-network insurance (where applicable), debit or credit card, and ACH transfer.

You may cancel appointments in advance without charge, as long as the Practice receives notice 48 hours in advance. For appointment no-shows or last-minute cancellations, you may be charged a fee up to $125.

7. Telehealth

Telehealth visits require the patient to be physically located in the State of Arizona at the time of the visit, with a private setting and a working camera, microphone, and stable internet connection. The Practice may decline to provide telehealth where federal or state law — including controlled-substance prescribing rules — requires an in-person encounter.

8. Text Messaging Consent

By providing your mobile number and proceeding with booking, you expressly consent to receive text messages from Medpsychplus LLC related to your care, including appointment reminders, confirmations, missed-appointment follow-ups, recall reminders, and practice updates. Message and data rates may apply; message frequency varies. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of receiving care. SMS consent is not shared with third parties or affiliates for marketing purposes. Our SMS practices are described further in our Privacy Policy at medpsychplus.com/privacy.

9. Not for Emergencies (Reminder)

As stated at the top of these terms, the Practice does not provide emergency or crisis services, and booking communications are not monitored in real time. If you are in crisis, please use the resources listed in the emergency notice above (988, 911, or Solari Crisis Response).

10. Acknowledgment

By booking an appointment with the Practice, you acknowledge that you have read, understood, and agreed to these terms, including the emergency notice, non-discrimination policy, and text messaging consent above. You also acknowledge that information you submit through this booking system is handled per our Privacy Policy and our practice’s separate Notice of Privacy Practices.

Governing law

Arizona.

Contact

Medpsychplus LLC, 210 West Continental Road, Suite 120, Green Valley, AZ 85622 · (520) 812-6200.